I have trained over 75,000 people from all over the world on how they can build systems in their businesses that put them quantum leaps ahead of their competition, and am excited to be able to share some of these secrets with you.
Back in the not-so-distant past, exceptional customer service (CS) used to be one of the most important elements in a successful business model, regardless of the industry. Today, it seems as though businesses have forgotten how to not only offer not only good customer experience, but service that far exceeds their expectations.
From the grocery store, to the gas station, to the TSR on the phone, to the car dealership.......there has been a major shift away from making the customer #1 to making things convenient, making things fast, and making things cheap. In all of this progress, the customer has been left behind and forgotten.
I have been researching how to proactively create systems within my businesses that allows me to bust through the old-fashioned 5-Star rating system, and deliver service that goes above and beyond...the magical and mystical 6th Star!
So... What Is This Secret Customer Service Strategy?
(And How Can You Use It To Grow Your Company!?!)
I call it the
"6-STAR SERVICE MANIFESTO"
Over the past 30+ years, I have run literally hundreds of split tests to figure out a strategy that will put you light years ahead of your competition when it comes to taking impeccable care of each and every one of your customers.
- If your goal is design systems that will make your customers FEEL LIKE GOLD and to have them refer new customers to you, I have strategy for that!
- If your goal is to turn your customers into RAVING FANS that will do just about anything for you, I have strategy for that as well!
Over the past 20 years, I've written several other business books that covered everything from lifestyle design, to sales & marketing, to branding and time management, to social media. But I believe all of those other books were simply laying tracks for my ground-breaking book "Customer Service Is Dead- Delivering 6-Star Service In A 1-Star", which is a playbook that teaches you how to revolutionize your thinking when it comes to giving your customers MORE than they expect.
The strategies that you will find inside these pages have helped literally tens of thousands of companies around the world to build a bullet-proof approach to taking care of their customers, thus growing their business faster than ever before.
This revolutionary and innovative book will take you on a deep dive into what it really means to go above and beyond your customer’s expectations, and how to create fans for life.
You will discover how the best organizations get their employees to “buy in” to the bottoms-up approach instead of the top-down traditional pyramid.
We are in the midst of a colossal service crisis that has hit every sector of our economy and is causing even successful companies to rethink their approach to taking care of their customers.
This book will give you access to all the processes, strategies, frameworks and techniques that you can use RIGHT AWAY!
Customer Service Is Dead: "The Underground Playbook"
For Delivering 6-Star Service With Our Innovative Approach
These strategies will work in EVERY industry like-